Support Wittlock Engineering prides itself on training and support. We believe that this is the most important part of your software purchase. No matter what software you may use, having support after your purchase is critical. Training At OEM As it relates to training, there are three (3) methods offered. Depending on your personal situation, you can choose the method suitable for your needs. These methods are as follows: TRAINING Wittlock Engineering has relationships with several machine tool vendors. Depending on the type of machine you have purchased, it is possible that we can provide training at the machine tool vendor's facility. Depending on the machine tool vendor, these classes are usually free of charge and included with the cost of your machine. Duration of the classes also depends on the machine tool purchased. Contact your machine tool vendor to check if training is offered at their facility. Internet Based Training In today's market we are all very busy trying to make a profit. Leaving your facility may not be a effective option for you. With this in mind you have the option of taking a on-line training course. This course is NOT a video. It is actual hands on with one of our support technicians. This type of training needs to be scheduled with Wittlock Engineering. We have found that it is best to do these types of classes in blocks of time. For example a 4 hour block at a time. This way you can take what you have learned, apply the information to your facility, digest that information and then move on to more features and functions. The cost of this training is $50.00 per hour. ON-Site Training Wittlock Engineering also offers on-site training. In some cases this may be your best choice. One of our reps will come to your facility and work with your people in your exact environment. This training will need to be scheduled with Wittlock Engineering and as much lead time as possible is appreciated. Call for pricing for On-Site training. Support Wittlock Engineering provides two (2) different levels of support. These are divided into the Technical Support level and the Software Updates level. This is called our WE-CIM SMA support and is provided on a yearly basis. Technical Phone Support Technical support is provided to our user who have received training. If you have not received training please review one (1) of the three (3) training methods offered. Technical support is provided using the Internet. It is highly recommended you have an Internet connection on the PC where you installed WE-CIM. Software Updates The software update portion of WE-CIM SMA, entitles the user to all software revisions with the yearly contract. This is also highly recommended so that our user are always current with the latest features as well as any updates needed to support new operating systems. The cost of the WE-CIM SMA varies so please call for pricing. HOURS Monday-Thursday 8:00am-5:00pm CST Friday 8:00am-12:00pm CST © Wittlock Engineering 2001-2015 384 Couny Road 1485 Cullman Alabama, 35058 PH: 256-737-3075